Emergency-driven and phone-heavy. The first company to answer usually gets the job.
An AI voice agent answers calls when the office is closed. It sorts true emergencies (no heat, no AC in summer heat, gas smell) from routine requests, collects the address and system details, books routine work into open slots, and pages the on-call tech for emergencies.
HVAC · Plumbing · Electrical · medium complexity
When a call goes unanswered, the caller gets a text within a minute ('Sorry we missed you, this is {Company}. What can we help with?'). An AI assistant handles the first few replies, asks for the job details, and gives the lead to a person or a booking link.
Plumbing · HVAC · Home Services · Contractors & Remodelers · Auto Repair · low complexity
Every new lead, whether a website form, Google Local Services Ads message, Angi, Thumbtack or Facebook, gets a personal-sounding reply within a minute, two or three qualifying questions, and a booking link. Qualified leads are pushed to the CRM and flagged for a callback.
Home Services · Contractors & Remodelers · HVAC · Plumbing · Roofing · medium complexity
When a job is marked complete and paid, the customer gets a short text (and email backup) asking for a Google review with a direct link. Unhappy responses go to the owner privately so they can fix things. Every customer gets the same request, as Google's policy requires.
HVAC · Plumbing · Home Services · Dental · Auto Repair · Contractors & Remodelers · Med Spas & Salons · low complexity
Techs already take job photos. Each week the best few, tagged with town and job type, become short Google Business Profile updates ('New heat pump install in Huntersville'). AI writes the captions and the owner approves them in a batch.
HVAC · Plumbing · Roofing · Contractors & Remodelers · Home Services · medium complexity
Before spring cooling and fall heating seasons, the system finds members due for a tune-up and customers whose plans are about to expire. It sends personalized texts and emails with self-booking, and an AI assistant handles replies and rescheduling.
HVAC · Plumbing · Home Services · Lawn Care & Pest Control · low complexity