Automatic Google review requests after every completed job

What it does

When a job is marked complete and paid, the customer gets a short text (and email backup) asking for a Google review with a direct link. Unhappy responses go to the owner privately so they can fix things. Every customer gets the same request, as Google's policy requires.

Tools used

• Google Business Profile (review link)
• Housecall Pro, Jobber or ServiceTitan (job-complete trigger)
• Birdeye, Podium, NiceJob or GoHighLevel (review requests)
• Zapier

Setup notes

1. Don't gate reviews. Google's policy prohibits only asking happy customers, so send the request to everyone and route complaints for follow-up separately.
2. Mention the technician's name in the request. It's more personal and people respond to it.
3. Send 1-2 hours after the job, not days later. One reminder at most.
4. Many field service tools already have this built in. Check before adding another subscription.

Replace the {placeholders} with your own details.

Write a review request text from {Company} to {customer first name} after {tech name} completed {job type} today. Under 200 characters, warm and local, thank them by name, include {review_link}, no incentives offered (Google policy), and say 'reply here if anything wasn't right' so problems come to us directly.

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