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Queen City Agents

Review monitoring and weekly sentiment digest for restaurants

RestaurantsMed Spas & SalonsAuto RepairReputation & Local Presencemedium complexity

What it does

Google, Yelp and TripAdvisor reviews are pulled into one place. AI tags each one by theme (wait time, a specific dish, staff, cleanliness, price) and sends the owner a short weekly digest: what's improving, what's slipping, and which reviews need a reply today.

Tools used

  • Google Business Profile API
  • Yelp Fusion API (limited review excerpts) or a review tool like Birdeye/ReviewTrackers
  • n8n or Make
  • OpenAI API or Claude
  • Gmail or Slack

Expected outcome · Typical goal

Typical goal: the owner knows what guests are saying every week in five minutes of reading, and spots operational problems before they show up in the star rating.

Setup notes

  1. Yelp's API returns only limited review excerpts. If Yelp matters a lot, use a review platform that aggregates it.
  2. Keep a running theme count in a Google Sheet or Notion so trends show up over time.
  3. Pair this with the AI review-reply drafts use case for a complete reputation setup.

Prompt / agent config

Replace the {placeholders} with your own details.

Here are this week's reviews for {Restaurant} with star ratings and dates. Produce a digest under 250 words: (1) overall tone vs last week (given last week's theme counts), (2) top 3 praised items/themes with one short quote each, (3) top 3 complaints with counts and one actionable suggestion each, (4) list of reviews that need a reply today (any 1-3 star, or any mentioning illness, safety or staff conduct). Don't invent anything that isn't in the reviews. Reviews: {{reviews}}

Last reviewed October 15, 2026. Tool names and features change; check vendor docs before you build.

Related use cases

Reputation & Local PresenceReview Management

AI-drafted replies to every Google review, approved in one tap

New Google reviews are pulled automatically. AI drafts a specific reply in the owner's voice, mentioning details from the review, and sends it to the owner by email or Slack to approve, edit or reject. Approved replies are posted to Google Business Profile.

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Review Management

Automatic Google review requests after every completed job

When a job is marked complete and paid, the customer gets a short text (and email backup) asking for a Google review with a direct link. Unhappy responses go to the owner privately so they can fix things. Every customer gets the same request, as Google's policy requires.

HVAC · Plumbing · Home Services · Dental · Auto Repair · Contractors & Remodelers · Med Spas & Salons · low complexity

Missed-Call ResponseLead Follow-Up

Missed-call text-back that turns hang-ups into conversations

When a call goes unanswered, the caller gets a text within a minute ('Sorry we missed you, this is {Company}. What can we help with?'). An AI assistant handles the first few replies, asks for the job details, and gives the lead to a person or a booking link.

Plumbing · HVAC · Home Services · Contractors & Remodelers · Auto Repair · low complexity

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